Leading UK bank Lloyds TSB is to implement a new claims management system into its insurance processing network with the help of Accenture and SAP.
The new solution is a key part of Lloyds TSB Insurance’s claims re-engineering program, which was established in early 2004 with the aim to create an industry-leading claims capability that would deliver better customer service, at lower cost to the company.
Under the terms of the agreement, Lloyds has licensed applications from SAP’s Insurance solution portfolio, and will work with Accenture and SAP to implement the new claims management system. The project combines Accenture’s deep claims process knowledge and systems integration experience with SAP’s software expertise.
The implementation will include the full suite of SAP modules applicable to claims, including the core claims management module, collections and disbursements, customer relationship management, business partner framework and business intelligence.
Simon Furnell, customer service director of Lloyds TSB Insurance, said: The first phase of our claims re-engineering project, completed in 2004, has delivered service and financial benefits that have exceeded the targets that we set.
This second phase of the program revolves around the implementation of a new strategic claims system and will provide the platform that we need to move up to the next level of high performance. For our customers that will mean more rapid and convenient settlement of claims while giving us further improvements in efficiency and effectiveness.