Provides strong basis to create IT-based savings, improved service delivery to meet local residents’ current and future needs
Luton Borough Council has signed a 10- year outsourcing partnership agreement with IT systems and business process services provider Civica.
Luton Borough Council outsources its ICT services to Civica through Luton Learning and Community Partnership (LLCP). The transfer of ICT services to the partnership provides a platform for the council to protect front line resources while responding to changing local needs.
Under ‘Project Genesis’, LLCP delivers all core ICT operations for the council in order to achieve savings and enhance services including ICT-based innovation to change access to and use of local services.
Under the agreement, Luton Borough Council and Civica will set up a new programme management office to support and focus Luton’s transformation initiatives in order to secure further savings and also the partners will create a centre of excellence in ICT service delivery.
Approximately 60 employees of Luton Borough Council’s will join Civica to create IT-based efficiencies and improvements.
Luton Borough Council deputy leader councillor Robin Harris said the transfer of Luton’s ICT service to the partnership provides a strong basis for creating IT-based savings and at the same time seeking improved service delivery to meet local residents’ current and future needs.
"We’re particularly excited that the partnership’s service centre model will concentrate work in the town to help support the local economy and jobs," said Harris.
Civica chief executive Simon Downing said Luton Borough Council is taking an innovative approach to the urgent challenges all authorities are facing and we look forward to working together to build on our long-term relationship.
"The provision of managed and outsourced services in areas where the company has specialist expertise is fundamental to Civica’s strategy and we’re delighted to support a partnership that will become a centre of excellence in local service delivery," said Downing.