Allows managed service providers to identify, isolate and troubleshoot problems on IT infrastructure
ManageEngine has launched Infrastructure Management Solution (IMS), a new management platform for managed service providers (MSPs). The new platform provides visibility into each component and key insights to identify, isolate and troubleshoot specific problems on network, servers, applications or any other part of the IT infrastructure.
According to ManageEngine, the new offering is an integrated suite of network, systems and applications management software providing the capability to monitor computer environments, including networking gear; Windows, Linux and other UNIX platforms; application servers; LAN and WAN segments; ERP systems; databases; mail servers; Java transactions; and other web-based services.
ManageEngine IMS also offers a unified console and customer-centric views, supporting service level agreements (SLAs), enterprise-wide. It allows MSPs to see customer or site specific drill-down views and reports of their entire IT assets, the company said.
The company said that the IMS enables MSPs to monitor multiple customers’ IT infrastructure with a single technology platform, lowering the cost of tools and operations. It monitors all performance metrics and associated SLAs and represents them in intuitive business dashboards.
In addition, the new offering also includes an integrated ITIL-ready service desk, which includes automated trouble ticketing, incident management, problem management, change management, and a knowledge base.
Sridhar Iyengar, vice president of global solutions at ManageEngine, said: ManageEngine IMS addresses this crucial need required to sustain a profitable Managed Services business. Our breadth of product portfolio in the IT Infrastructure Management space enabled us to react quickly to this growing market need and launch this new offering. ManageEngine IMS is aimed at enabling the MSP to deliver superior value and increase customer satisfaction.”