To focus on performance while improving customer service
Nottingham Building Society is seeking to improve its risk management and business performance using SAS Analytics.
Improving customer service and complying with regulatory demands were also key items on the Society’s shopping list that led to the decision to back SAS.
The system was first rolled out to credit risk and is gradually being embedded across the business. Recently, the team added an interface accessing the transactional database for savings accounts, enabling them to meet industry regulations and quickly spot suspicious transactions.
Accessing this information so easily and regularly means we look at patterns of behaviour that suggest a problem to enhance service and allow appropriate action, said Diane Grundy, credit analytics manager at Nottingham Building Society.
Duncan Ash, SAS’s financial service strategy and marketing manager, pointed out that the ability to counteract risk effectively was particularly important for financial companies as they gear up for an economic upturn and that those firms less prepared to cover risk would feel the pain in their trading position.