Peregrine Systems, the infrastructure management software vendor, which recently announced product extensions to its IT asset auto-discovery and IT performance analytics software, is working on a major product development that will add a new suite to aid decision-making in the context of IT service delivery.
The new suite, which will be known as DecisionCenter, is said to be nine months away from commercial availability, and eventually will sit alongside the company’s existing AssetCenter and ServiceCenter suites.
Like those programs, it will rely on the accuracy of the data that is held in the underlying configuration management database, as it will the effectiveness of processes established around change control.
DecisionCenter will use analytics to explain variances in the patterns of the availability of business services overlaid onto systems such as email, CRM, or payroll applications.
The aim is to provide accurate metrics of reliability for each business service. Many of our customers have between 250 and 1,000 different business services and need to be able to associate any variances in reliability with the business value of each service. They need be able to optimize investments in infrastructure, IT support and operations against service levels to make trade offs between cost, service and business value said Craig McDonald, VP of technology at Peregrine.
The software would use estimates of downtime costs and other financial metrics, to prime an optimization routine that would help establish appropriate service levels and determine an adequate level of IT investment for each business service. We want one of the outputs of the new system to be a recommendation about the IT operation that can be articulated in the financial terms of the particular business service being supported, said Mr McDonald.
The programs are currently being tested by a couple of alpha sites in the US and Europe. They will be piloted in a three-month test to establish the extent of service improvements for various key performance indicators that can be attributable to the use of the DecisionSuite applications against existing service management practices. The product suite is expected to become available by June 2006.
Much of the analytics capability of the suite will rely on pre-configured applications developed using business intelligence programs supplied by Business Objects SA.
San Diego, California-based Peregrine has recently released BI Portal 5.2, a product designed to analyze systems management information in real-time to support on-the-fly optimizations of the underlying IT infrastructure. It has also launched Version 2 of its Enterprise Discovery asset-tracking suite.