Privately held Pilot Software Inc has announced the biggest deployment of its operational performance management software to date – at US retail giant Sears Holdings Corp.
According to Pilot, Sears Holdings, which acts as the parent firm of Sears and Kmart, has rolled out its PilotWorks software to 15,000 users.
Among them are Sears chairman Eddie Lampert, which Fortune Magazine identified as the number one user, spending several hours a day understanding the performance of the organization from an overall summary down to the individual SKUs in select stores.
In truth this is really an upgrade to the 2,800 Kmart users that previously used the software in the US, Guam, Puerto Rico and Virgin Islands prior to its takeover by Sears.
The dollar amount of the deal has not been disclosed. But pricing for PilotWorks starts at $25,000.
Pilot’s OPM deployment could grow even bigger since Sears has reportedly purchased an unlimited user license for PilotWorks.
PilotWorks uses a unique middle-out approach to manage and align performance goals, initiatives and metrics across the enterprise. Its modular design allows companies to easily scale out their initial departmental deployments to other parts of the business.
The company claims its middle-out approach can dramatically reduce top-down performance management initiatives, which it says can take up to three years to fully get off the ground.
The company launched a 2006 version earlier this year that added new workflow process capabilities to streamlines the collection, approval and publishing of key business metrics.
Mountain View, California-based Pilot had expected Sears to complete the implementation of its PilotWorks software later this year, according to CEO Jonathan Becher.
As it turned out that vision matured more quickly than any of us planned, he said.
One of the issues that Pilot addresses is that most performance management deployments from other vendors have less than 100 users.
That’s because non-power users believe that the information in these systems is not relevant to them or it’s difficult to find, Becher said.
He said that many of Pilot’s initial customers are now expanding their user base from the 10s to thousands of users as part of an enterprise-wide commitment. These include the largest operational performance management deployment in the US federal government.
Overall Pilot claims over 300 customers worldwide including Boeing, Ingersoll-Rand and JetBlue.