The Public Technology Institute has revealed that it is using internet protocol applications from Avaya and Juniper Networks for voice, data, and converged communications.
The Public Technology Institute (PTI) is a national, non-profit organization geared towards bringing technology to cities across the US. PTI deployed Avaya’s IP Office, a converged voice and data system for small and medium businesses, and Juniper Networks J-series router in its network.
PTI said its previous, traditional telephony system was plagued with dropped calls, requiring numerous dial-outs for a single connection. The new VoIP system supports expanding mobile work styles, including road warriors, campus roamers and teleworkers with secure access to applications, increasing productivity and customer responsiveness.
Leveraging the IP Office built-in conferencing feature to convene conference calls with their members, Avaya says PTI will be able to share news, updates and membership status, connecting with up to 23 locations simultaneously. The former system only limited conference to three sites.
PTI employees are also using the IP Office PhoneManager Pro feature that displays employee availability. As a result, they can get in touch with each other more easily because they’ve reduced the time they play ‘telephone tag,’ and have networked messaging so they can share information across the organization.
For its routing needs, PTI chose the Juniper Networks J-series router, which can handle multiple data and voice packets while maintaining quality of service (QoS). Juniper says the platform improves bandwidth utilization and minimizes latency, jitter and packet loss to ensure efficient performance of both voice and data traffic. All Juniper Networks infrastructure products are designed to work with Avaya mobility applications and IP telephony systems.