Asks its customers to switch their service in 60 days
Qwest said that it will discontinue its wireless service at the end of October. The fiber-optic network service provider commenced notifying its customers that they have 60 days to switch their service to another wireless provider.
In 2008, Qwest announced plans to exit its wireless business and began offering Verizon Wireless service to Qwest customers.
Qwest is an authorised agent for Verizon Wireless. Qwest Wireless customers who select Verizon Wireless as their provider can get combined billing and exclusive handset offers from Verizon Wireless, the firm said.
During the 60 days period, calls made by Qwest Wireless customers who have not changed wireless service providers will be routed to a live Qwest service representative, who will remind customers that Qwest is discontinuing its wireless service and a new service provider needs to be selected.
The company said that it will not charge any early contract termination fees and customers will be able to transfer their phone numbers to the new service provider, if they switch to a new service prior to October 31, 2009.
Neil Cox, executive vice president of product at Qwest, said: Our goal is to offer service that meets the needs of our customers and to provide timely information about changes or events that impact that service.
“Last year, through our strong alliance with Verizon Wireless, our customers began the move to the industry’s best wireless products and services on the nation’s most reliable wireless network. Today, we are reminding those who have not transitioned that Qwest Wireless service will end on Oct. 31.