Canada’s Scotiabank hopes to streamline workflow across its collections and recovery operations by implementing Fair Isaac’s Debt Manager Web solution.
The analytics and decision management technology vendor says the Debt Manager Web solution is capable of managing millions of accounts with users operating at a single site or across multiple locations. According to Fair Isaac, the integrated collections and recovery software solution combines streamlined workflow processes with a comprehensive view of each customer and their related accounts.
The technology vendor claims the application’s sophisticated account segmentation and decisioning capabilities will allow Scotiabank to execute the optimal collection strategy for the entire customer relationship across the bank, resulting in increased customer service and loyalty, and improved efficiency and productivity.
Nolan Miller, vice president of international banking at ScotiaBank, said, Fair Isaac offers a unique and powerful combination of industry-leading predictive analytics, program management capabilities and deep experience in collections processes and platform. Debt Manager provides the functionality needed to support our vision of being the best at helping customers become financially better off by providing relevant solutions to their unique needs and circumstances.