Commercial open source CRM provider SugarCRM Inc has added Novacoast Inc to its Premier Partner Program.
As a member of the program, Novacoast will offer implementation and integration services for the Sugar suite and is also releasing three projects on SourceForge.org covering identity management and telephony integration. Two of the three projects include identity management drivers to be used with Novell Inc’s IDM3 identity management software.
The IDM drivers synchronize user, contact, and account information in Novell’s eDirectory with Sugar Suite 4.0. Any add/modify/deletes in either Sugar’s database or Novell’s identity vault will be recognized correspondingly. The third project consists of an open source outbound dialer that integrates Sugar Suite with VoiceRD, an open source VoIP PBX.
The Novacoast offerings are designed to enable existing joint Novell and SugarCRM users to snap in the connectors.