Reportedly, SmartComplaints will be integrated with the company’s existing enterprise resource planning software
Sunrise Medical, a manufacturer of mobility, homecare and extended care medical products, has selected enterprise compliance and quality management software services provider Pilgrim’s SmartSolve platform for addressing customer complaints.
Pilgrim Software said that the use of SmartComplaints will be maximised within Sunrise’s manufacturing sites through integration with the company’s existing enterprise resource planning (ERP) software. Pilgrim’s synchronisation tools (SmartSolve Synchronisation Agent family of products) allow Sunrise to populate and update master file data from the existing ERP system and synchronise it with its current database.
A second synchronisation agent, specifically for complaint handling, pushes collected customer data into the appropriate complaints group to continue with additional information collecting, investigations, and if required, reporting. These tools allow quicker, more accurate and more effective investigations and resultant product and process improvements, added Pilgrim Software.
Prashanth Rajendran, COO of Pilgrim Software, said: Complaint handling is a critical part of any quality and regulatory compliance programme. Enterprise-wide use of SmartComplaints takes the worry out of complaint handling and overall regulatory efforts. Our solution will allow Sunrise Medical to implement resolutions to customer issues, thereby reinforcing its global reputation for quality, compliance and overall excellence.