Includes IT infrastructure management of MAS’ data centres
Tata Consultancy Services (TCS) has entered into a five year contract with Malaysia Airlines (MAS) for end-to-end information technology infrastructure services.
The partnership is a part of MAS’ strategic IT outsourcing program to transform the airline’s IT operations, as part of MAS’ Business Transformation Plan (BTP2) to deliver internal customer experience.
MAS Chief Information Officer, Faridah Abdul Rahman said, “This is in line with BTP2 to align the role of IT to the airline’s P&L. One of the key initiatives includes fine-tuning our IT outsourcing strategy to deliver the required business results at lower cost. At the same time, we will continue to work with our key vendors to maximize service delivery and to proactively address other business requirements.”
Under the agreement, TCS will undertake IT infrastructure management of MAS’ data centres, IT networks and IT security. It will also set up an ITIL V3 compliant service management organisation under a build, operate and transfer methodology for MAS.
Vish Iyer, head of TCS Asia Pacific said: “We are delighted to partner with Malaysia Airlines and will leverage our expertise and best practices to help them achieve their strategic business transformation objectives, enabling them to capture the growth in the global aviation market.”