Tideway Systems Ltd, a developer of an appliance-based application infrastructure performance monitoring system, has upgraded its model-driven management software, and deployed the system at its first big-name customer site.
The Tideway Foundation system has won the backing of investment bank Dresdner Kleinwort Wasserstein, which has rolled out the system to improve the IT inventory and change processes in its offices in London, Frankfurt, Tokyo, and New York. The bank said the project should help cut the costs associated with manually maintaining multiple configuration management systems.
Tideway is making a play for a role in the emerging fields of utility computing and dynamic provisioning, around a core configuration management database or CMDB that stores information about runtime infrastructure components, key business processes and the state of the systems that underpin them. By identifying dependencies, the CMDB can help reduce the time spent in approving IT changes and identifying the impact of events.
A CMDB is seen as having a pivotal role as a hub and repository of all information gained by all other systems management processes. It can act as a clearing house for information on attributes, interdependencies, status and change histories of all IT systems and business processes. As such it allows systems administrators the appropriate access levels to be able to query from a single logical location all relevant information about any configuration item.
Tideway competes in this niche with companies like Palo Alto, California-based Collation Inc and its Confignia system, and Appilog Inc which was bought by Mercury Interactive for $49m in May.
Now in Version 4.6, Foundation is an agentless system that will automatically discover and track assets within the typical enterprise IT infrastructure. The appliance also integrates with business process and personnel information by linking with enterprise directories. Better graphical charting in the latest version is said to allow easier navigation and reporting to give a clear picture of the IT topology.
Like Tideway’s Foundation system, the Appilog Pathfinder application management software is designed to cover assets that work at multiple layers across networks, protocols, databases and operating systems to report problems at any topology level from the service level down to individual objects. Similarly, Confignia’s Collation is an agentless, cross-tier configuration management system that dynamically maps all run-time application components.
Tideway is backed by Apax Partners, which in May closed a deal worth $5.8m, adding to seed investment the start-up had received from the National Endowment for Science, Technology and the Arts. Tideway’s CEO Richard Muirhead said the funds are being used to accelerate product development and the opening of US offices in the New York region.