Multiple applications to help Aircel to enter new markets and offer new services
Indian GSM mobile operator Aircel has implemented multiple Oracle applications to support its growth plans.
The Oracle applications, including components of Oracle Communications Service Fulfillment Suite, Siebel CRM, Oracle Fusion Middleware, Oracle Database and Oracle Real Application Clusters, will help Aircel to launch its operations in new markets and provide a platform to offer new services, build better brands and lower operational costs, said Oracle.
Wipro, a member of the Oracle PartnerNetwork and partner for Aircel’s IT transformation and maintenance for nine years, completed the implementation for Aircel in less than five months, added Oracle.
Aircel has deployed components of Oracle Communications Service Fulfillment Suite including Oracle Communications Service Activation, an automated platform for activation of complex services in a streamlined manner across multiple technology domains for both wireline and wireless service providers.
Aircel has also implemented Oracle Identity Management, a component of Oracle Fusion Middleware that allows Aircel to manage the lifecycle of user identities across its various departments.
Aircel expects the scalable Oracle Identity Management system to provide a high return on investment with improved security. In addition, the company expects Oracle Identity Management to help it realize significant cost savings by automating provisioning of user accounts, dramatically reducing help desk calls, streamlining compliance audit and reporting, consolidating identity silos and allowing rapid integration with enterprise applications.
Raghav Sahgal, vice president of Oracle Communications, said: Aircel’s selection of Oracle validates our leadership and our commitment to the communications industry in India. By leveraging Oracle solutions, Aircel will be able to deliver next-generation services and content. At the same time, Aircel will be able to increase customer satisfaction and loyalty, reduce operating costs, and improve management reporting and control to capitalize on the fast-growing Indian mobile market.