Internet and communications company Cybersurf has filed an application with the Canadian Radio-television and Telecommunication Commission, or CRTC, under the provisions of the telecommunications act and the CRTC telecommunications rules of procedure asking the CRTC to resolve a billing dispute between Cybersurf and Bell Canada.
In its application Cybersurf alleged overbilling at the hands of Bell on both regulated and unregulated telecommunications services that Cybersurf requires to provision its own high-speed internet access and other telecommunications services. Cybersurf stated in the application that Bell’s overbilling has persisted for years and has gone unresolved by Bell even after repeated demands from Cybersurf that Bell correct its billing.
Cybersurf has further requested Canadian Radio-television and Telecommunication Commission (CRTC) to examine Bell’s billing practices associated with its overbilling, including continual overbilling, sometimes for years by as much as 100% and admissions of overbilling followed by demands from Bell that a settlement be negotiated under threat of large deposits, disconnection and refusals to process requests for services.
Cybersurf has asked the Commission among other things to require Bell to immediately remove unsubstantiated amounts from Cybersurf invoicing, and ensure accuracy of invoicing going forward. Cybersurf has also asked the CRTC to make changes to Bell’s Terms of Service to inhibit its ability to allow unsubstantiated billing to accrue on customers accounts, and discipline Bell to correct billing problems in a timely fashion.
Paul Mercia, president and CEO of Cybersurf, said: This chronic overbilling has resulted in Cybersurf being forced to accrue millions of dollars on its financial statements for services never delivered by Bell and not owed to Bell. This has severely damaged the company and is the direct and indirect cause of lost financing and other opportunities and has even resulted in Cybersurf having hundreds of thousands of dollars in deposits withheld by one of its Merchant Banks.