CSPs can create a customer-centric OSS also can build ACI offerings
HP has introduced enhancements to its portfolio of offerings and services for telecom companies to help them to drive business growth with better management of service quality for customers.
HP enhances the offerings in its operational support system (OSS) and actionable customer intelligence (ACI) portfolios, and these will improve the ability of CSPs to automate problem resolution and integrate a single view of the customer experience, helping to ensure the delivery of high-quality services.
The HP Actionable Customer Intelligence portfolio has been enhanced with the Vertica Analytics Platform from Vertica, an HP Company and the HP Enterprise Services uses, and HP Universal Service Level Agreement (SLA) Manager, one of the enhanced OSS offerings that assures its outsourcing clients that agreed-upon SLAs are being met.
HP OSS Transformation portfolio updates include HP Universal SLA Manager 2.0; HP Service Quality Management 3.0; and HP Unified Correlation Analyzer.
HP Universal SLA Manager 2.0 helps CSPs meet their SLA commitments by automating the complete life cycle management of large number of SLAs and HP Service Quality Management 3.0 helps CSPs visualise service health and detect service quality problems in real time – before they affect customers.
HP Unified Correlation Analyzer (HP UCA) links a network resource problem with its likely impact on services and customer experience.
HP Mobile Portal Personalization is the new offering from the HP ACI portfolio which helps CSPs enrich their mobile portals with a more contextual, personalised experience for customers.
New offerings for HP business consulting practice include: HP Industry Advisory Program to help HP consultants share their deep telecom expertise with CSPs; an internal knowledge repository helps HP consultants to replicate success for a CSP. Using HP expertise in OSS and ACI solutions, CSPs can translate strategic goals into action plans to improve customer experience.
Additions to the HP SCS Strategic and Financial Advisory portfolio include: HP Business and Marketing Strategy which helps HP clients identify and exploit business and market opportunities; and the HP Business Operations Strategy enables HP clients to translate enterprise objectives into an operational business model ready for execution.
HP Business Solutions senior vice-president Bob Stutz said to drive business growth, CSPs must deliver more personalised services and manage service quality more effectively.
"With HP’s extensive portfolios, CSPs can create a customer-centric OSS as well as build ACI solutions that transform customer information into valuable business strategies," said Stutz.