Company says it has found the cause, plans to restore access market-by-market
The mysterious 4G LTE service outage in the US by Verizon Wireless remains unexplained, but company says that it has identified the cause and is on way to restoring the service market-by-market.
Users of the HTC Thunderbolt and other wireless data cards woke to a high speed broadband outage on 27 April. The new 4G LTE service had gone down to 2G speeds on Verizon’s 1X CDMA network. Customers using the service for products such as the ThunderBolt and wireless hotspots were reporting about the crash in various forums.
Verizon said that it was aware of the problem.
In a Twitter message, the company said, "We’re aware of an issue with 4G LTE connections & our network engineers are working to resolve quickly. Will update here."
In its next message on Twitter, Verizon said that HTC ThunderBolt handsets should be able to make voice calls, though data exchange would be slow.
Finally, Verizon said it had found out the cause of the outage, saying in a tweet, "We have determined cause of 4G LTE issue & are working with major vendors to restore connections. Details as they come."
However, the cause of the massive outage of a new service remains a mystery to the public. A Verizon spokesman said the company is working with its equipment vendors and expects restore the network on a "market-by-market basis," but the company did not say when it expected the service to be working again.
The company has also not said how many 4G customers have been affected by the outage.