Siemens Enterprise Communications has enhanced its OpenScape contact center portfolio that is claimed to provide customers with advanced interactive contact center features.
The new shared interactive voice response (IVR) solution and hosted service management offering is expected to help enterprises deploy contact automation in an effort to deliver better customer services.
Siemens is working with Contact Solutions (CSI), to offer customers enhanced hosted IVR applications and services. The offering from Siemens and CSI will include integrated contact automation, platform management, advance reporting tools and enhanced caller interaction, all on a per minute or per transaction pricing model.
Paul Logan, CEO of CSI, said: Siemens’ contact center clients are now assured that their end user customers will receive high quality self-service at the IVR. This means contact center enterprises will be better positioned to save costs while increasing customer satisfaction.