Symbility Solutions, a wholly owned subsidiary of Automated Benefits and a provider of mobile claims services, has signed a five-year contract with Franklin Mutual Insurance Company, a division of the Franklin Mutual Insurance Group.
Franklin Mutual Insurance Company (FMI) sought to improve its operations by shortening the claim cycle and enhancing the customer experience. FMI investigated several services and chose Symbility’s mobile claims software service as its new claims estimation and processing tool.
Dale Martin, co-vice president of claims at FMI, said: “We selected Symbility as our technology partner to ensure we are utilizing the very latest in technology to serve our policyholders in their time of need. By using Symbility on tablet PCs in the field, FMI will drive efficiency and quality into our operation while ultimately improving customer service.”
James Swayze, CEO of Automated Benefits, said: “Symbility is excited to be expanding in the northeastern US by working with Franklin Mutual. FMI is a company that recognizes the need to adopt the latest techniques, processes and technology to remain strong.”
In July 2008, Symbility, along with e2Value announced their strategic alliance integrating e2Value’s web-based property Insurance-to-Value (ITV) calculation services to Symbility’s mobile claims estimation application.
Based in Stamford, Connecticut, e2Value delivers ITV and workflow services. The company offers a calculating platform that integrates with digital technologies for expedited information sharing and decision making among a company’s sales, underwriting and claims functions.