Aims for improved filing and faster email retrieval
UK financial services consultancy Lane Clark & Peacock (LCP) announced it has chosen information management software firm Recommind to help it overhaul its email management strategy.
The aim is to achieve better collaboration, more efficient filing, and faster and more accurate retrieval of email correspondence. The Recommind relationship is claimed to replace one of the UK’s larger enterprise infrastructure software providers, whose solution is said to have proved inadequate for LCP’s requirements.
LCP is a financial services consultancy specialising in pensions, investments, insurance and business analytics. Its customers include 25% of the FTSE 100 and several multi-national organisations. With the sensitive nature of information that changes hands in this environment, it is essential that the firm’s 500 staff have secure access to all relevant emails and attachments, and can store and manage them efficiently.
"We first identified the need for better email filing a decade ago," said Alex Waite, partner at LCP. "After scanning the market for the past ten years, and trialing a variety of alternative email solutions, Decisiv Email is the only product we’ve seen that truly works, and more importantly, meets the complex needs of our industry."
"The sheer volume of knowledge we hold in email has become staggering, and we believe that with an effective email management system, we can harness that information to provide better value for our clients," Waite said. "Recommind has given us the capability to implement a solution directly within Microsoft Outlook, which has unprecedented and powerful technology behind the scenes, to deliver predictive filing suggestions to the user with amazing accuracy."
With Decisiv Email, LCP’s email becomes part of a collaborative process and will no longer occur solely at the personal inbox level, which leaves valuable information in silos. Recommind’s Predictiv Filing technology automatically predicts where new messages belong, learning from human decisions to consistently deliver accurate logical filing suggestions.
For example, whether filing is done according to team, project or recipient, the technology learns to suggest filing emails in accordance with these indicators, and can retrieve information on any category layer, which makes accessing and storing emails simpler. Filing and access is now available at an enterprise level, so that the filing decisions of one benefit the full organisation and the information previously hidden away in email is now available to all those who should have access.
Such filing and retrieval capabilities can also be applied via mobile apps, ensuring that employees can manage information on the move.
"As part of the heavily regulated financial services industry, with information that is often highly sensitive and complex, it is essential for Lane Clark & Peacock to capture and organise as much electronic information as possible," said Bob Tennant, CEO at Recommind. "As email continues to proliferate, the importance of having a solution which enables easy access and retrieval of email based information, including attachments, is just as critical as storing those emails. We are delighted to have LCP on board, and look forward to a long relationship with them as we continue to show the marketplace that email archiving is simply not enough and that today’s businesses need to adopt Enterprise Email Management."