The softphone feature enables Voxware employees to remain consistently available to clients
Voxware, a provider of voice-software for the supply chain services, has deployed Avaya IP Office to improve customer service capabilities and simplify the management of its IT and communications operations.
In supporting its clients’ warehousing needs, Voxware’s software and services need to support an entire cycle of daily deadlines. To do this, it use an Avaya IP Office communications system, designed for small and medium-sized enterprises, which helps ensure Voxware employees remain responsive and accessible to customers 24 hours a day, even when an employee is away from the office, according or Avaya.
The Avaya IP Office softphone feature lets Voxware employees work anywhere in the world and still remains connected to customers. This serves a critical component of Voxware’s customer communications operation, which aims to remain consistently available to clients, so that decisions and assistance are delivered quickly, added Avaya.
Mike Nolan, IT manager of Voxware, said: Our customers’ businesses are entirely dependent on schedules and deadlines, which means it is imperative that outages and problems are resolved quickly. Avaya IP Office gives us the enterprise-level capabilities to be always on, and respond to customers dealing with deadline-oriented initiatives. We have already seen the number of late responses drop dramatically since deployment.