Agensi Kaunseling Dan Pengurusan Kredit, a credit counseling and debt management agency set up by the Central Bank of Malaysia, has deployed Metastorm BPM software suite through its partner, Datamation.
According to Metastorm, Agensi Kaunseling Dan Pengurusan Kredit (AKPK) selected Datamation to deploy an enterprise-wide application to improve the processes that run the daily operations of its counseling and debt management services. Datamation developed AKPK’s credit counseling & debt management system (CCDMS) based on best of breed technologies, including Metastorm business process management (BPM), to centralize, consolidate and automate all of the company’s business processes.
Encik Mohamed Akwal Sultan, CEO of AKPK said, The best of breed technologies involved in this project, namely ReadSoft, Metastorm and Computhink ViewWise, had all the functionalities required and met the company’s compatibility requirements, offering an open architecture service with minimal IT resources. We wanted to integrate a service with proven results, and Datamation offered the approach we were seeking – providing us with what we wanted to work with as our operation grew.
Robin Martin, executive vice president of international operations at Metastorm, said: By integrating Metastorm and other best of breed technologies, we believe that the new solution built by Datamation will help AKPK increase its ability to better manage financial processes and respond to customers. Organizations are increasingly realizing that by applying BPM software to critical processes, they can create the efficiency and agility needed to support growth – and AKPK has clearly demonstrated its ability to leverage BPM for strategic advantage.