BMC service desk express on Force.com to offer cloud-enabled service desk, self-service and inventory management capabilities
BMC Software and enterprise cloud computing company salesforce.com have entered into a strategic alliance to deliver BMC’s IT management offerings on the Force.com platform. The initial joint offering is designed to address the demand for critical service desk function and processes delivered via the cloud.
Leveraging BMC’s core functionality of BMC Service Desk Express, and the Force.com platform, the BMC service desk express on Force.com will deliver cloud-enabled service desk, self-service and inventory management capabilities.
BMC Service Desk Express on Force.com is currently scheduled to be available in the second quarter of calendar year 2010.The companies intend to co-market and co-sell the offering.
Bob Beauchamp, chairman and chief executive of BMC, said: “BMC’s new alliance with salesforce.com will make it easier than ever for customers to simplify and automate their IT and achieve a quick return on their investment. A strong, simplified and standardised service desk is critical to improving efficiency, increasing service levels and reducing costs.”
Marc Benioff, chairman and CEO of salesforce.com, said: “The alliance between salesforce.com and BMC will accelerate IT management success with cloud computing. Customers can now leverage enterprise-class IT management completely in the cloud with Force.com and BMC Software.”