The company has cut inbound help-desk enquiries by 30%.
Crop protection business Certis Europe has cut inbound help-desk enquiries by 30% and increased visibility of its IT estate, after deploying ManageEngine’s Application Manager.
Certis said the application had reduced downtime and network disruption by tracking and automatically troubleshooting IT problems from a single central location.
The company added that the application performance management capability had helped them to quickly access real-time performance reports and resolve weak points within its network.
The Applications Manager also allows ICT teams to track the performance of end-users and IT departments from a central customisable dashboard and other features include application monitoring, database monitoring, web monitoring, virtualisation monitoring and cloud monitoring.
Guido Thonissen, ICT manager of Certis Europe, said since sales can fall to a standstill if technology is not working properly, Certis required a service that could monitor the various end points in real-time:
"ManageEngine’s Applications Manager does exactly that, and at a fraction of the cost of the other solutions. Not only does it allow us to keep an eye on our IT applications, but it’s also very easy to use, including the initial set-up," he said.
"We have saved a great deal of time and resources troubleshooting issues using Applications Manager and as a result we’ve also achieved a 30% reduction in the number of help-desk calls received by the team here," he added.