Chordiant Software, a provider of customer experience software and services, and IBM have announced an extended partnership to deliver service oriented architecture-based solutions to help global brands with high-volumes of customer interactions better meet consumer needs and improve customer relationships.
Chordiant and IBM have expanded their alliance for an additional five years with particular focus on global healthcare, communications, and insurance markets.
Under the agreement, Chordiant will also tap the worldwide network of nearly 40 IBM Innovation Centers in new and emerging markets such as Asia and Eastern Europe to work side by side with IBM sales, marketing, technical experts and engineers to fine-tune skills and solutions.
Steven Springsteel, chairman, president and CEO of Chordiant Software, said: Our partnership with IBM gives us the global reach and deployment resources we need to complete large-scale projects, such as ING Poland, successfully. It’s a partnership that complements our strengths perfectly. As global brands continue to seek out ways to upgrade the management of their complex, multi-channel customer interactions, we look forward to continuing to partner with IBM to solve these real-world problems together.