Allows IT professionals to provide on-demand technical support on the go, says virtual computing company
Citrix Systems has launched its ‘GoToManage’ app for iPad on the App Store.
Founded in 1989, Citrix is a provider of virtual computing offerings that help companies deliver IT as an on-demand service.
Citrix said that the app is free to use and works with GoToManage Remote Support and GoToAssist Express services.
GoToManage is a cloud-based platform that enables IT professionals to support remote users and machines.
The new app allows IT professionals to securely troubleshoot and provide on-demand technical support to a computer user from anywhere, said the company.
GoToManage for iPad provides the ability to seamlessly conduct live end user support sessions over any network connection including; 3G, 4G and Wi-Fi.
The app allows IT professionals to view and control a user’s PC or Mac remotely. For businesses, the GoToManage app for iPad provides a simple, secure and reliable way to free IT from a physical location and makes them more responsive when end users need technical assistance, said Citrix.
Citrix IT Services general manager and vice-president Elizabeth Cholawsky said, " We are transforming the remote support market again by giving every IT professional the ability to support end users from anywhere at no charge."
"This is new and different and we believe it will improve the quality of support IT Professionals can provide their end users and customers. With Citrix GoToManage for iPad, our IT customers can work from anywhere while still providing comprehensive support and troubleshooting as if they never left the office."