One-third of the respondents have migration projects under way from on-premises to SaaS, finds new survey
An overwhelming 95% of organisations expect to maintain or increase their investments in software as a service (SaaS), according to a survey by IT research company Gartner.
The survey also found that over one-third of the respondents have migration projects under way from on-premises to SaaS.
Gartner conducted the survey in June and July 2011. The research firm surveyed 525 organisations in nine countries spanning 12 vertical industries to understand their usage patterns and key trends for SaaS in the enterprise.
The survey found that organisations find use of SaaS results in ease of operations and cost savings.
Gartner research director Sharon Mertz said respondents cited ease and speed of deployment and cost-effectiveness as the top two reasons for adoption.
"Leading uses of SaaS were either replacements for on-premises applications or net-new SaaS solutions," said Mertz.
The new findings represent a shift from previous Gartner surveys where more respondents indicated SaaS was being used as an extension to an existing on-premises application.
The survey also found that nearly 70% of organisations have used SaaS for less than three years, and more enterprises are renegotiating contracts early to take advantage of improved financial terms.
However, though adoption trends are generally positive, SaaS is not without its challenges.
Mertz said, "More than one-third of respondents indicated issues with their SaaS deployments, citing limited integration with existing systems, network instability, and longer-than-anticipated implementation cycles as the highest-ranked challenges during deployment.
"In addition, most respondents still indicate that no policies have been instituted to govern the evaluation and use of SaaS, suggesting that little progress has been made since the previous survey in developing governance processes. The importance of governance mechanisms will continue to increase as SaaS becomes a larger element of a company’s overall sourcing strategy."
A comparison of Gartner SaaS user-survey results from 2008 and 2010 indicate that the percentage of decisions made at the executive level is increasing. The latest survey results show that the decision process is shifting to a joint decision between the business and IT, said Gartner.
Analysts found that deployments of both horizontal and vertical-specific SaaS solutions (VSS) vary greatly by industry, as do planned deployments for 2012 and those considered beyond. Many industries that have not pursued SaaS in the past are beginning to do so, added Gartner.
At present, communications (52%), utilities (51%), and banking and securities (49%) industries rank highest with respect to SaaS deployed across the horizontal and vertical-specific categories sampled.
In 2012, those industries ranking highest with respect to their plans to use SaaS include federal government (33%), banking and securities (22%) and wholesale trade (20%). Beyond 2012, top industries considering SaaS are manufacturing and natural resources (37%), wholesale trade and retail (each 29%), said Gartner.
Gartner research vice-president Robert Anderson said, "The survey illustrates how some industries lagging in past SaaS deployments are currently poised to use and consider it going forward and a remarkably strong upward trajectory with respect to the consideration of SaaS is occurring.
"Providers seeking to target industries with horizontal and vertical-specific SaaS applications should first analyze overall trends as to current deployments, 2012 plans and other longer-term considerations to improve the timing and prioritization of their rollout strategies."
"There are significant variations of VSS SaaS deployed both across and within industries surveyed. Many that have delayed consideration of SaaS for VSS until now, such as federal government and banking and securities, plan to use it in the future," Anderson said.
"Providers planning to target VSS SaaS opportunities should analyze current and planned future deployments across and within industries, as experience and interest levels vary and are shifting rapidly."