CaaS initiative is centred on NetSuite SuiteCommerce
Cloud-based business management software suites provider NetSuite has introduced its ‘Commerce as a Service’ (CaaS) which will help businesses to manage their interactions with other businesses and directly with consumers.
The new application will facilitate the interaction through a cloud platform that delivers the customer experience, via any current or future device, directly on the core NetSuite cloud ERP/CRM business management application.
CaaS initiative is centred on NetSuite SuiteCommerce, a new commerce-aware platform that provides a central system to manage all transactions and associated customer interactions with consumers and other businesses regardless of touchpoint.
The SuiteCommerce enables companies to manage their interaction with customers regardless of channel directly from mostly used cloud-native business management system.
This enables NetSuite’s integrated ERP/CRM system to transform into a commerce engine that is exposed to customers in a device-independent way, supporting traditional browser-based commerce as well as any emerging touchpoint such as smart phones, tablets and POS systems.
The commerce-aware platform includes SuiteCommerce Experience, SuiteCommerce Services and NetSuite Commerce Platform.
SuiteCommerce Experience is the page serving and development framework that enables companies to deliver enhanced user experiences, regardless of touchpoint while the SuiteCommerce Services expose NetSuite’s back-end commerce functionality and data as services to the SuiteCommerce Experience and any other commerce front-end application.
The NetSuite Commerce Platform provides the core native business processing capabilities to run modern commerce operations. It also includes order management, inventory management and payment processing with personalised promotions, merchandising, account management and support management technologies.
There are two versions of NetSuite SuiteCommerce, one designed to meet the needs of small and mid-sized enterprises and one designed for large and very large enterprises.
NetSuite SuiteCommerce Mid-market includes the core functionality of SuiteCommerce Services, as well as access to several add-on modules including product feeds, ratings and reviews, and loyalty programs. It is designed to support companies with smaller order volumes and product catalogs.
NetSuite SuiteCommerce Enterprise includes the entire SuiteCommerce offering (SuiteCommerce Experience and SuiteCommerce Services Platform). It provides support for enterprise scale order volumes and product/item catalogs.