How will online self-service tool manage the claims?
Atlanta-based banking organization SunTrust has deployed banking and payments technology provider Metavante’s HealthGateway as a key component of its eClaim Revenue Gateway.
HealthGateway is expected to enable a financial institution to become a healthcare provider’s service to the problems of multiple vendors and disparate and inefficient processes that are deemed to have traditionally bogged down the claims-to-payment process.
With HealthGateway, SunTrust eClaim Revenue Gateway is expected to offer healthcare providers an online self-service tool to manage the entire lifecycle of claim, from initial eligibility inquiry, to claim submission/status check and ultimately, receipt of payment automatically reconciled to an individual claim.
SunTrust eClaim Revenue Gateway is a healthcare receivables service which is expected to enable healthcare providers maximize workflow efficiencies around the claims process and streamline receivables management. An electronic portal for healthcare eligibility, claims submissions/updates, payments and claims reconciliation tasks, SunTrust eClaim Revenue Gateway combines SunTrust receivables management functionality with Metavante’s HealthGateway.
David Fuller, executive vice president and division head of SunTrust Treasury & Payments Solutions, said: Our clients continue to share with us that the claims and payment process is complex and time-consuming for them. The manual posting and inefficiencies then contribute to rising administrative and processing costs for providers. SunTrust eClaim Revenue Gateway helps address these issues, because with Metavante’s HealthGateway solution, it gives providers the ability to send/receive information to/from any payer.