News: A US court has fined Microsoft $10,000 for automatically forcing a Windows 10 upgrade on a Californian woman’s computer.
A woman from California has won compensation of $10,000, in a case against an automatic Windows 10 upgrade.
Travel agent Teri Goldstein was using a laptop with Windows 7 when Windows 10 was automatically downloaded as an update. Installation was also initiated automatically and failed mid-way. This left Goldstein with an unstable and unresponsive computer.
After failing to get it rectified from Microsoft’s technical support, she filed a suit against the company for a new computer and loss of earnings, winning $10,000 in compensation. Microsoft did not appeal the ruling to avoid further legal expenses.
Lately, Microsoft has been pushing Windows 10 to users through updates. In the beginning, notifications to update to Windows 10 were optional. Users could give consent for download and installation of Windows 10.
However, reports began to surface that Windows updates would download Windows 10 automatically and start the installation process.
Microsoft has denied that it is starting upgrades without user consent, stating that it still requires permission from the user to initiate the installation progress.
Though the forceful Windows 10 roll out has angered several users, it has increased the number of Windows 10 users to 270 million by the end of March 2016.
After July 2016, it would be one year after the initial release of Windows 10 and Microsoft will soon remove this upgrade feature and will focus on selling it.
Microsoft also said that it is continuing to listen to customer feedback and evolve the upgrade process based on customer feedback.