WPS Health Insurance has implemented Cincom System’s Eloquence document automation software and is now realizing improvements in the speed, quality and relevancy of correspondence to its customers.
Cincom worked with Human Factors International to design Cincom Eloquence’s user interface. The end goal was to speed time-to-market by moving template development out of the hands of overburdened IT resources and onto the desktops of business users.
Now with Cincom Eloquence, WPS’ business users leverage the familiar features, content-editing, and formatting capabilities of embedded Microsoft Word to develop, test and preview document models directly within the design environment with minimal IT involvement, said Cincom.
Mary Seiler, vice president of Tricare customer service at WPS Health Insurance, said: With claims processing within our Tricare division exceeding 58 million claims annually, streamlining document generation is a critical factor in improving the overall claims experience for our customers as well as reducing our operational costs. Cincom Eloquence was the right choice – satisfying both our customer-satisfaction and business needs.
Pat Dowling, managing director of sales at Cincom, said: We are pleased that WPS Health Insurance has chosen Cincom Eloquence to help them fulfill their commitment to providing the very best claims experience to their customers. Cincom Eloquence is a perfect solution for insurers looking for a cost-effective way to enhance the claims experience through more accurate, timely and relevant document communications.
