Streamlines daily network monitoring and management
Quest Software, a provider of IT management offerings, has unveiled PacketTrap MSP, a remote monitoring, management and service delivery platform for SMB managed service providers (MSPs).
The new offering comes with enhanced security features including integration of antivirus (AV) detection software into the PacketTrap MSP platform.
PacketTrap MSP also features customisable reports and a Global Policy Management tool that easily maps to Service Level Agreements (SLAs) and streamlines daily network monitoring and management.
PacketTrap MSP provides a way for the MSP in the SMB space to offer customers a complete infrastructure monitoring service.
The new offering addresses challenges including traffic analysis, application and VoIP monitoring, and virtualization/private cloud management.
Quest Software network management division vice president Matt Bolton said PacketTrap MSP is perfect for a growing number of MSPs that service smaller customers.
"As IT networks become increasingly more complex, it is evident that we need to keep up with the technology. Building impactful views and reports for customers, with information displayed the way MSP and PacketTrap customers want to see it, sets our services apart from those offered by competitors," Bolton said.