Company says, 92 of the 100 million users have access to network
Japanese electronics maker Sony has started the partial restoration of its PlayStation Network (PSN) service in the US and Europe.
The restoration will be done in a phased manner, beginning with the US, Europe, Australia, New Zealand and the Middle East. The company said that users in Asia, including Japan, will also get access to the service soon.
However, the restored services will be limited to online gaming, chat and music streaming. A phased restoration of Sony’s Qriocity movie service has also begun.
Sony said the online purchase service of video games or other content by using credit cards remains disabled.
The Japanese electronics company had earlier said that some of its services would be restored by the second week of May. However, it had to delay the relaunch as its engineers were still working on additional security measures.
Sony’s PlayStation video game unit chief Kazuo Hirai said, "While we understand the importance of getting our services back online, we did not rush to do so at the expense of extensively and aggressively testing our enhanced security measures."
Hirai added that the company has now worked through the restoration process.
He said, "I’d like to send my sincere apologies for the inconvenience this incident has caused you, and want to thank you for all the kind patience you’ve shown as we worked through the restoration process."
Sony has said that it will carry out its promise to restart the services fully by 31 May.
To regain the trust of its customers, Sony is planning to offer a ‘welcome back’ package with ‘premium content’. Earlier this month, Sony chief executive officer Howard Stringer had announced a new data theft insurance policy for its PSN and Qriocity users. Under the policy, Sony will offer a $1m insurance policy per user, covering legal expenses, identity-restoration costs and other expenses caused by data loss.
A company spokesman said the probe into the hack was still on. The security breach had forced the company to shut down its services on 19 April, and is believed to have compromised the personal details of over 100 million users worldwide.