Alcatel-Lucent has signed a four-year contract with the Netherlands-based Royal DSM to overhaul the life sciences and materials sciences company’s global voice communications infrastructure.
According to Alcatel-Lucent, it will enable Royal DSM to create a high-speed IP network with a common look and feel for DSM facilities in Europe, Asia and North and South America.
Royal DSM’s new China campus in Shanghai, which comprises all Shanghai offices of DSM (China) and several business groups and the R&D labs of DSM in China, has already been upgraded with Alcatel-Lucent’s voice network solution.
Alcatel-Lucent will fully manage the solution and services for Royal DSM. Employees across the globe will share common interfaces and functionality, while DSM will also benefit through a pay per user model for services. Managed services include a centralized helpdesk with support in key languages, potentially including Mandarin.
Ben Verwaayen, CEO of Alcatel-Lucent, said: DSM is an innovative company, and one where sustainability and responsibility are critical elements of their culture and actions. As an innovative global partner, Alcatel-Lucent is supporting their decision to build a state of the art infrastructure for their global voice network as they embrace what we call the Dynamic Enterprise.