Verizon VoIP to streamline the company’s voice communications
Verizon Business will provide voice, data and IP services and VoIP services to auto club AAA Mid-Atlantic, which will enable the auto club to effectively and efficiently serve customers across five states and the District of Columbia, who rely on the auto club to assist them in their travels.
Verizon VoIP will help improve and streamline the company’s voice communications.
AAA Mid-Atlantic will use the Verizon Enterprise Center (VEC), a self-service global customer portal for Verizon business customers, to manage its voice, data and IP services. To simplify and speed its business dealings with Verizon, AAA will also use the VEC to better allocate bandwidth and to view and pay its bills online.
Dominic Grosso, chief information officer and vice president of IT for AAA Mid-Atlantic, said: AAA is synonymous with rapid, effective and reliable service, and this agreement enables us to put technology to work to deliver the best possible experience for our customers. Whether it’s roadside assistance, trip planning or helping customers with insurance needs, Verizon is helping AAA Mid-Atlantic achieve its customer service objectives.