Dara Khosrowshahi admits that Uber “got things wrong along the way.”
Uber CEO, Dara Khosrowshahi has issued an apology to Londoners following the decision by TfL to not renew its license in the city.
Just days after the ride hailing firm was told their private hire license would not be renewed, CEO Khosrowshahi has issued an open letter to Londoners apologising for the company’s mistakes and vowing to “make things right.”
His apologies comes after a dramatic turn of events this weekend, with the ride-hailing firm told by TfL that its private hire license would not be renewed because the company was “not fit and proper” after countless scandals regarding the company.
An estimated 3.5million people across London use Uber, with the lost license set to leave 40,000 drivers out of a job, wondering what their future will entail.
In his letter, Khosrowshahi wrote: “While Uber has revolutionised the way people move in cities around the world, it’s equally true that we’ve got things wrong along the way.
“On behalf of everyone at Uber globally, I apologise for the mistakes we’ve made. We will appeal this decision on behalf of millions of Londoners, but we do so with the knowledge that we must also change.”
Following TfL’s announcement on Friday, Uber set up a petition against the decision on the same day which now has over 750,000 signatures to change the decision the authority made.
TfL made the decision after numerous issues that have happened over the last year regarding sexual harassment, public safety and security implications.
Among those supporting TfL’s decision was London’s Mayor Sadiq Khan. He said: “All companies in London must play by the rules and adhere to the high standards we expect – particularly when it comes to the safety of customers.
“If you do play by the rules, you’re welcome in London. If you don’t, don’t be surprised if TfL take action against you.”
Uber’s licence expires on 30th September.
Finalising his letter, Khosrowshahi said: “You have my commitment that we will work with London to make things right and keep this great global city moving safely.”