Introduce common business processes, and an enhanced ability to share best practices across Carlsberg European operations
Accenture has entered into a five-year agreement with Carlsberg Breweries to provide an array of application services to Carlsberg European operations.
Under the agreement, Accenture will support a range of application services that will support Carlsberg’s ‘Business Standardisation Programme’ (BSP), which aims to enable future growth through the introduction of common business processes, and an enhanced ability to share best practices across its European operations.
The application services will be delivered in areas including: incident management and problem management, and a 7-step improvement process for incident/problem management.
Accenture will also provide support service validation, test management and request fulfillment.
The contract complements an agreement announced in April 2009 by Accenture and Carlsberg Breweries, under which Accenture supports Carlsberg’s SAP and Microsoft software implementations in Europe, and the delivery of a common enterprise resource planning platform.
Further, the two companies will work together to deliver the services through Accenture’s Global Delivery Network, using one of Accenture’s centres in Hyderabad, India, and local service management at Carlsberg in Copenhagen, Denmark.
Accenture said that the application services that would be delivered will be based on the Information Technology Infrastructure Library (ITIL) version 3.
The ITIL is a series of documents, originally created by the Office of Government Commerce, a governmental department in UK, to help implement a framework for IT Service Management.