Digital Fuel, a provider of service management software, has announced that Affiliated Computer Services, a provider of business process and IT services, has selected its ServiceFlow ITIL v3 Service Level Management solution to enhance the management of its finance and accounting services.
According to Digital Fuel, The Affiliated Computer Services (ACS) finance and accounting (F&A) business unit will use ServiceFlow to automate service level management (SLM) processes to ensure the quality of its service and decrease costs across its F&A services operations.
Digital Fuel has said that ACS will utilize its ServiceFlow SLM software to acquire, retain and grow customer relationships as well as drive down costs of managing its services. ServiceFlow will also enable ACS to standardize services, proactively improve service quality and develop new services that continue to provide the highest business value to its customers.
Yisrael Dancziger, president and CEO of Digital Fuel, said: ACS’s decision to implement Digital Fuel’s software underscores the value of ServiceFlow for fostering service excellence. We love seeing our customers succeed and ACS’ use of the Digital Fuel Solution to improve service quality while reducing costs is a perfect example of that success.