Amdocs, a provider of customer experience systems, has announced the release of Amdocs Smart Agent Desktop, an agent-guiding solution designed for companies with high-volume, high-attrition call centers that use multiple, disparate customer management applications.
Smart Agent Desktop unifies agent desktop applications and provides real-time agent guidance specifically addressing the vital needs in call centers, such as agent efficiency and cost reduction, revenue generation, and long-term customer satisfaction and loyalty. Additionally, Smart Agent Desktop runs on Amdocs Smart Client Framework, a new technology framework that provides a single, enhanced user interface for all front- and back-office employee desktop applications.
Charles Born, vice president of corporate communications for Amdocs, said: With increased market competition and demands from customers, today’s service providers need all-encompassing solutions that incorporate every aspect of customer handling. Amdocs continues to deliver solutions that enable service providers to streamline and improve their call center processes, while lowering their cost of ownership and ultimately enabling them to deliver the best possible customer experience.