Apple has confirmed that installation of its Leopard operating system has resulted in ‘Blue Screen’ problems for some of its customers.
Apple has confirmed that installation of its Leopard operating system has resulted in ‘Blue Screen’ problems for some of its customers. The first report of trouble in installing Apple’s new operating system came from Australia, where Leopard was delivered nearly a day before its US debut.
The Leopard, also known as Mac OS X 10.5, was launched on October 26 2007, after a several-month delay. Leopard is the sixth major upgrade of Mac OS X since the computer operating system debuted in 2001. The previous major upgrade, Tiger, was released in April 2005.
Apple’s new Mac OS ‘Leopard’ has more than 300 new features, including ‘Boot Camp’, which allows users to install Windows on Mac. However, both operating systems cannot run at the same time. Other highlighted features include ‘Time Machine’, an automated data backup system, and ‘Spaces’, a way to simultaneously view open applications.
Apple has responded to these ‘Blue Screen’ issues by advising its customers to install third party ‘enhancement’ software. It has also recommended its users to reinstall the complete operating system or use ‘line commands’ to boot the system properly.
After completing an upgrade installation of Leopard and restarting the computer, a ‘blue screen’ may appear for an extended period of time, Apple wrote on its website.
Apple said, the problem could be related to application enhancement software, while a Computerworld article identified the problem to be Unsanity’s application enhancer (APE) software as the source for these complaints. Unsanity develops software for customization of look and feel of Mac OS.
An Unsanity representative said, problems might occur only on outdated versions of APE that shipped before Apple switched to Intel’s chips.
It may be necessary to perform an Archive and Install installation of Leopard, Apple wrote. Apple also said, Archive and Install moves your existing Mac OS X system files to a folder named Previous System, and then installs a new copy of Mac OS X on the selected volume. Mac OS X installed applications, such as Address Book and Safari, are archived, and new versions are installed in the Applications folder. Applications, plug-ins, and other software may have to be reinstalled after an ‘Archive and Install’.
As a result of these new issues with Leopard OS, Apple could shift its engineering resources from its iPhone development center to its Mac operating system to push the sales of Leopard. Apple shipped 2,164,000 Macintosh computers, representing 34 percent growth over year-on-year quarter and the sales exceeded the previous quarterly record for Mac shipments by 400,000. Apple now stands third in the US PC market.