Enable business users to perform routine requests themselves
BMC Software has released BMC Control-M Self Service, a workload automation solution designed specifically with the business user in mind.
BMC said its enterprise customers have been asking for a way to allow business users to perform routine requests themselves, rather than having to submit a helpdesk ticket and wait for the IT department to fulfill the request.
The company claims that its new workload automation solution will enable business users check the status of their work, make workload processing changes for their business transactions and access a service catalog of predefined workloads, all through a web-based interface.
BMC Control-M manages and runs workloads in physical, virtual and cloud environments with Dynamic Workload Management and workload policies that leverage virtual resources and private and public clouds as needed to complete workload processing and ensure SLAs are met.
BMC Software president for Mainframe Service Management Bill Miller said BMC Control-M Self Service is arming business users with more control over their IT environment, giving them more choices and resources to deliver their critical services.
"This solution is yet another way BMC provides its customers with a dynamic solution that provides quick time to value and significantly reduces their IT costs," Miller added.