While its current tiff with Virgin Media is undoubtedly the bigger story, BSkyB has made another interesting announcement this week, introducing a new service that will enable millions of viewers to set recordings of television shows online.
The new free to use Remote Record service means that Sky customes can set their Sky+ or Sky HD boxes to record from Sky.com, wherever they are in the world. Visitors to the service’s website can view Sky’s seven-day TV guide and select programs to record. The guide enables consumers to search and browse listings by time, day or program name.
Remote Record online joins the mobile Remote Record service Sky launched last year. The mobile service, which has received tens of thousands of recording requests to date, works via mobile internet and SMS. Sky is the only company in the world to offer this service on three platforms.
Remote Record is perfect for those situations when you hear about a TV show and want to record it there and then, if you’re stuck late at work or if you’ve simply forgotten to record that program you want to watch, said Stephen Van Rooyen, Sky’s director of product management. It’s about making TV fit around people’s increasingly busy lives.
Meanwhile, the latest word on the spat between Sky and Virgin Media, which recently saw Sky pull its channels from Virgin Media’s service, is that a ‘supercomplaint’ may be issued to reflect the views of million of angry consumers.
The UK National Consumer Council’s (NCC) deputy chief executive, Philip Cullum, said that the watchdog will be looking more closely into the matter, and any wider implications for competition in the digital TV market, and may refer the matter to the regulatory authorities in the form of a ‘supercomplaint.’ According to the NCC, over three million Virgin Media customers have been left without popular channels such as Sky One.