elm leblanc, a subsidiary of Bosch and manufacturer of gas heating systems, has selected ClickSoftware for Installation, Maintenance and Repair Services or ClickIMRS to improve the efficiency and effectiveness of its service operation.
elm leblanc will use ClickIMRS to manage the scheduling and street level routing of around 300 field technicians. These engineers will handle over 300,000 customer appointments per year ranging from planned maintenance visits to daily customer service requests and emergency calls.
ClickIMRS is expected to meet the needs of mid-sized service organizations with up to 500 field resources, helping them increase productivity, manage growth, improve service levels and revenues. Implementing an optimized scheduling and routing service will enable elm leblanc to improve the efficiency of their field service operation and response time to customer service requests, said ClickSoftware.
Hannan Carmeli, COO of ClickSoftware, said: Our partnership with elm leblanc marks our commitment to the French market as we broaden our local implementation and technical support capabilities. In the current economic climate it is more important than ever that companies find ways of becoming more efficient without compromising on service level and customer satisfaction. Field service optimization technology is one of the few investments available today that can help achieve just that.