A US company has sued Infosys’ BPO subsidiary over what it claims was improper handling of customer data and a failure to hand over data after the outsourcing contract was cancelled.
The Buying Triangle, which provides other companies with spending management services, last year contracted out its data analysis and application support functions for a software tool to Infosys BPO, then known as Progeon.
TBT this year came across what it said were security problems with Infosys BPO’s work, and it cancelled the contract. But according to media reports, TBT has said that Infosys failed to give back certain customer data after the contract was terminated. The suit, filed in a New York District Court, seeks damages of about $600,000.
Infosys is refraining from commenting on the specific charges, but it says they aren’t credible and is seeking to dismiss the case, plus it has filed its own countersuit against TBT.