To carry out the maintenance without downtime
ioko, a firm specialising in designing, building and running technology platforms for telecom, media and entertainment companies, has selected BMC software to enable ioko Systems Management Infrastructure (iSMI), an integrated, ITIL-compliant service management and delivery framework to carry out the maintencance without downtime.
The BMC Remedy IT Service Management Suite now forms the technology foundation for the iSMI.
The suite supports integrated ticket management for incidents, changes, problems and releases, and supports integrated monitoring notification and process control, said the company.
ioko operations vice-president Sian Hodgson said they are a 24-hour operation, so if they take a service down at 2 a.m. in the UK, then that is peak time in Australia.
"But the modularity and flexibility of the BMC Remedy offering over their previous HP offering means they can take down a subsidiary element for maintenance, while keeping the core systems and continuous service, in place," Hodgson said.
Further, BMC Remedy has functionality supporting proactive service improvements, allowing ioko to run new applications, including potential automations, to provide customers with cost effective service.