Citizens today are actively seeking engagements on social networks with government representatives
IDC Government Insights report, Asia/Pacific Government Insights 2012 Top 10 Predictions, says that citizens today are actively seeking engagements on social networks with brands, products and companies and they are looking to engage with government representatives in a similar fashion.
The report states that many governments across Asia/Pacific, however, are delaying online interaction with their citizens until protective policies for security guidelines are spelt out clearly.
IDC Government Insights Asia/Pacific research manager Frank Levering said while keeping all senses tuned to maintain awareness of security risks until regulations and policies are finalised is good, online citizen interaction will prove critical to meet the increasing demand by citizens to address their needs and concerns 24/7.
IDC Government Insights expects IT security to be commoditised in 2012 and any discussion with government entities about ICT solutions needs to have an elaborate security component.
Cloud infrastructure and platform decisions will also get well on the way among the mature countries. Also, Asia/Pacific has seen its fair share of natural disasters recently. Consequently, IDC Government Insights expects smart city initiatives to benefit from renewed government focus to limit the impact of disasters and manage the after-effects.
According to IDC’s Government Insights regional and country analysts, the top 10 Predictions to assist government decision makers and their suppliers in 2012 for the Asia/Pacific region are: information security will be a critical component in government purchases; Proactive interaction by governments with citizens through popular social media will change from novelty to necessity; government spending and investments will not be significantly affected by economic struggles in the US and Europe; mature governments will significantly invest in Infrastructure as a Service (IaaS) to prepare for the Cloud era; governments will closely monitor the cloud best practices among public sectors worldwide to define their own cloud deployment roadmap in their respective countries; Software as a Service (SaaS) and Platform as a Service (PaaS) will see strong mixed adoption between the public and private sector; government apps will morph from one-way information-centric delivery mechanisms to two-way inseparable services and interaction tools for citizens; national broadband initiatives will evolve the education sector. Tablets will revolutionise how education is conducted; Bring Your Own Device trends will radically change the traditional function of IT and device management in governments; and new funds will be allocated by governments to prepare city infrastructures for natural disasters and the influx of people from urban areas.