Auto-Graphics, a provider of library automation solutions, has announced that the New Jersey Library Network has reported a 25% increase in the use of QandANJ.org, New Jersey’s 24/7, free, web-based information service staffed by librarians across the state.
This announcement comes after the late July, 2007, deployment of Auto-Graphics’ Agent library automation platform with its geolocation module that incorporates internet protocol (IP) geolocation data services from Quova. Because the service is only available to in-state residents, the technology authenticates the user’s New Jersey location and provides instant access to an online librarian who will chat and co-browse in real-time, offering answers to questions, research guidance and help navigating web-based resources, including specialty databases funded by libraries.
Paul Cope, president of Auto-Graphics, said: The New Jersey Library Network is service-minded, which is why they have joined other progressive providers like the state of Connecticut to implement cutting edge technology, such as geolocation authentication, to provide their patrons with the most hassle-free way to access statewide library resources. At Auto-Graphics, our mission is to support libraries of all kinds as they evolve and adapt to new technology in order to remain a vital part of the communities they serve.