The new services will bridge the gap between traditional IT support and fully-managed services
Oracle has introduced Platinum Services to help customers optimise the value of their technology investments.
Under the new services the company will offer 5 minute issue response, 15 minute restoration or escalation to development, 30 minute joint debugging, quarterly patching and system updates, 24/7 monitoring and proactive services to anticipate, identify and remediate issues.
Platinum Services will bridge the gap between traditional IT support and fully-managed services, providing customers with an enhanced set of support services that enable improved performance and reduced cost, the company said.
Oracle customers can now access several services, including remote monitoring, faster service response times and quarterly patch updates deployed directly to their systems, enabling high availability in mission critical IT environments.
Customers have to install a monitoring gateway in order to access Oracle Platinum Services which will help in decreasing the cost and complexity of supporting IT environment.
The new services will see the covered components are monitored for faults remotely around-the-clock, providing a single point of accountability for the Oracle stack.
Oracle will apply software updates to customer products on behalf of the customer four times per year, or once per quarter, through the remote connection.
The Platinum services are now available for Exadata, Exalogic, SPARC Supercluster and Oracle Cloud.