Oracle has entered into a new partnership with InQuira, a provider of integrated software applications for web self-service and enterprise knowledge management, to market an integrated solution driving a customer service experience across phone, web and community-based channels.
Combining collaboration and web self-service with Oracle’s applications, the integrated solution will offer Enterprise 2.0 features.
Mike Murphy, CEO of InQuira, said: We already have several customers that have integrated InQuira into their Oracle call center applications. With this new partnership, we extend that integration to additional Oracle products, adding knowledge management, findability, and collaboration capabilities that provide a seamless support experience across web, phone and community support channels, providing the cross-channel consistency that is a cornerstone of corporate strategy today.
Anthony Lye, senior vice president of CRM at Oracle, said: InQuira’s software complements and extends Oracle’s software applications. On occasion that involves integrating our solution with other software providers. The integrated solution allows us to provide new functionality.