Australia-based Origin Energy has selected Wipro Technologies, an Indian IT services company, as the preferred partner in an ongoing project to transform its retail business processes.
Origin is undertaking this transformation to ensure its retail capability continues to deliver excellence in product development, sales, marketing and service to its more than three million customer accounts across Australia.
For Origin’s customers, this will reportedly mean quicker and better quality customer service, consolidated billing for gas and electricity, improved online and SMS communication options and more compelling customer loyalty programs.
Wipro will work with Origin to provide an integrated billing system as well as IT and back office processing support for the retail business. The operating platform will be SAP. Transition of process activities to Wipro will commence in May 2009, with implementation of the transformation program expected to take around two years.
Wipro also plans to establish a presence in Adelaide in addition to its existing operations in Melbourne and Sydney. Final contractual negotiations are expected to complete in early December 2008.